Complaints or concerns may be introduced at any level, but for the most adequate response, issues introduced at a level higher than the source of the concern will be re-directed to the most appropriate level. If not satisfactorily resolved there and the complainant wishes to pursue the issue, the following steps for resolution will be followed:
Step 1: Review the issue with the staff member involved. If not satisfactorily resolved, advance to Step 2.
Step 2: Review the issue with immediate supervisor of staff member. If not satisfactorily resolved, advance to Step 3.
Step 3: Review the issue with the appropriate director or the deputy superintendent of schools. If not satisfactorily resolved, advance to Step 4.
Step 4: Review the issue with the superintendent. If not satisfactorily resolved, advance to Step 5.
Step 5: Contact the board of education in written form addressed to Walled Lake Schools, 850 Ladd Road, Building D, Walled Lake, Michigan 48390.
If Steps 1-4 have been followed, the superintendent shall advise the board of unresolved complaints or concerns along with appropriate background information.
The complainant will have access to the services of an advocate/mediator upon request directed to the director of community relations and marketing.